Working with Machines: The Impact of Algorithmic and Data-Driven Management on Human Workers
Working with Machines: The Impact of Algorithmic and Data-Driven Management on Human Workers
Min Kyung Lee,Daniel Kusbit,Evan Metsky,Laura A. Dabbish
2015 · DOI: 10.1145/2702123.2702548
International Conference on Human Factors in Computing Systems · 744 Citations
TLDR
This findings from a qualitative study describe how drivers responded when algorithms assigned work, provided informational support, and evaluated their performance, and how drivers used online forums to socially make sense of the algorithm features.