User Experience Study: The Service Expectation of Hotel Guests to the Utilization of AI-Based Service Robot in Full-Service Hotels
User Experience Study: The Service Expectation of Hotel Guests to the Utilization of AI-Based Service Robot in Full-Service Hotels
Yaozhi Zhang,S. Qi
2019 · DOI: 10.1007/978-3-030-22335-9_24
Interacción · 12 Citations
TLDR
This quantitative research aims at understanding the current user expectation level of AI robotic hotel and robot appliance by using the refined SERVQUAL model and tries to make the user classification by demographic, behavioral and attitude factors.