User experience, satisfaction, and continual usage intention of IT
User experience, satisfaction, and continual usage intention of IT
Liqiong Deng,D. Turner,R. Gehling,B. Prince
2010 · DOI: 10.1057/ejis.2009.50
European Journal of Information Systems · 419 Citations
TLDR
A research model using the concept of cognitive absorption to conceptualize the optimal holistic experience that users feel when using IT provided support for the hypothesized effects of CA and indicated its importance for the formation of post-adoption satisfaction and continuance intention with IT.
