UPDF AI

User experience, satisfaction, and continual usage intention of IT

Liqiong Deng,D. Turner,R. Gehling,B. Prince

2010 · DOI: 10.1057/ejis.2009.50
European Journal of Information Systems · 419 Citations

TLDR

A research model using the concept of cognitive absorption to conceptualize the optimal holistic experience that users feel when using IT provided support for the hypothesized effects of CA and indicated its importance for the formation of post-adoption satisfaction and continuance intention with IT.