Understanding Information Systems Continuance: An Expectation-Confirmation Model
Understanding Information Systems Continuance: An Expectation-Confirmation Model
Anol Bhattacherjee
2001 · DOI: 10.2307/3250921
8,023 Citations
TLDR
The results suggest that users' continuance intention is determined by their satisfaction with IS use and perceived usefulness of continued IS use, and that post-acceptance perceived usefulness is influenced by users' confirmation level.