Transforming organizational knowledge creation through artificial intelligence: a systematic review of the emergent literature

This literature review aims to examine the use of artificial intelligence (AI) to facilitate conversions between tacit and explicit knowledge, driving organizational knowledge creation.

Drawing on Nonaka’s socialization, externalization, combination and internalization (SECI) model, the authors applied thematic coding to 82 academic articles to analyze how AI facilitates the four key processes of knowledge creation.

The authors generated five propositions that highlight the multifaceted role of AI in organizational knowledge creation.

This systematic review serves as a stocktake of current knowledge. Its scope is limited by the time frame, which may exclude insights beyond the emergent phase. Future researchers should examine a broader period to capture the evolution of AI capabilities over time.

Insights from the systematic review can help organizations strengthen their organizational knowledge creation by aligning AI tools with human expertise.

The findings of this review can be used to refine the SECI model and enhance the limited theoretical understanding of the role of AI in organizational knowledge creation. The study offers a process-based account of how AI facilitates the generation, augmentation and updating of organizational knowledge through micro-level processes.