Theaters, social media, and streams: Evaluating social word-of-mouth patterns of pandemic-era blockbuster films on Twitter

The COVID-19 pandemic disrupted the U.S. film industry, prompting major studios to release blockbuster films on streaming platforms. This study examines the impact of pandemic-related changes on the film industry by analyzing social media conversations on Twitter as a proxy for success. We introduce a novel metric to measure social word-of-mouth (sWOM) longevity for 40 movies released across different genres and franchises. Results indicate that pandemic-era films experienced shorter sWOM lifespans than pre-pandemic counterparts, and streaming releases generated shorter sWOM conversations than theatrical releases. This suggests that streaming releases risk quicker cultural obsolescence due to limited social media discussion time. This study offers valuable insights for industry practitioners navigating the evolving cinematic landscape.