The Significance of Integration for Business Operations in Logistics and Supply Chain Management

This conceptual paper connects the logistical functions as they relate to important business processes to highlight thesignificance of integration in supply chain management (SCM). Business processes are frequently developed at the strategiclevel but are never precisely identified in SCM or logistics. Logistics and SCM are not directly related to demand management,customer relationship management (CRM), supplier relationship management (SRM), and customer service management(CSM). This essay identifies the literature that has discussed the value of integration and how business processes can beuseful when carrying out important logistics tasks in the context of supply chains.