The Operations of Artificial Intelligence

Artificial intelligence (AI) has a significant impact on the operating processes of numerous companies as well as on our daily lifestyle. Spurred by the increasing availability of data, the rapid development of learning algorithms, and new optimization methodologies, an increasing number of researchers are focusing on studying the impact of AI on the nature of operations. In this paper, we develop a framework for AI and review the literature in the interface of AI and operations management. We introduce and discuss the implementation of AI in the industry based on our collaboration with a leading AI company. Further, we identify and highlight several future research directions regarding AI from the operations perspective.