The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies
The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies
J. Lin,Pei-Ling Hsieh
2007 · DOI: 10.1016/j.chb.2005.07.006
Computers in Human Behavior · 368 Citations
TLDR
The hypothesized model was statistically significantly supported, indicating that TR does influence customer satisfaction and behavioral intention with SSTs, and Implications of the results are discussed.