The Impact of Team Empowerment on Virtual Team Performance: The Moderating Role of Face-to-Face Interaction
The Impact of Team Empowerment on Virtual Team Performance: The Moderating Role of Face-to-Face Interaction
Bradley L Kirkman,B. Rosen,Paul E. Tesluk,C. Gibson
2004 · DOI: 10.2307/20159571
963 Citations
TLDR
Team empowerment was positively related to two independent assessments of virtual team performance— process improvement and customer satisfaction and the number of face-to-face meetings moderated the relationship between team empowerment and process improvement.