THE IMPACT OF EMOTIONAL INTELLIGENCE AND EXECUTIVE COACHING ON LEADER EFFECTIVENESS

Emotional intelligence has been hailed as a hallmark of successful leaders since the term was popularized in the 1990s. Around the same period, executive coaching emerged as a beneficial resource for leadership development in organizations. The purpose of this study is to investigate the impact of emotional competence and coaching on the effectiveness of leaders. Leader effectiveness is operationalized as four constructs: job performance, personal vision, work engagement, and career satisfaction. Eighty-five senior executives at a North American financial services organization completed a leadership development experience which included training on emotional intelligence, multi-rater assessment, and executive coaching. Survey responses were collected and triangulated with job performance data and multi- rater feedback. Results indicated that both emotional competence and a quality coaching relationship lead to desired workplace outcomes. Findings revealed that emotional competence directly impacts job per...