The Effects of Effective Communication on Organizational Performance Based on the Systems Theory

Communication is a very

crucial and significant element in an organization, and it is necessary for creating collaboration within the work

environment that has effects on organizational performance and decision

making. This study on effects of effective communications on organizational performance using the systems

theory is

thus essential. The objectives of this study were to firstly identify the

factors affecting effective communication based on the systems theory and

secondly to devise a communication model that addresses these factors to

improve organisational performance. A quantitative approach was used to describe and

analyse data collected for the study from 88 respondents. A questionnaire was used to identify factors affecting effective communication

based on systems theory. Descriptive analysis and

Pearson’s correlation were used to analyse the results. The results for H1 showed a Pearson correlation coefficient of 0.642 which

is statistically insignificant if the (sig. 2-tailed) there was no statistically significant relationship

between management and channel of communication used. However, the results from

H2 indicated that there was a relationship between channel of

communication used and effective communication with a Pearson correlation

coefficient of 0.041 at (sig. 2-tailed) 3 showed that effective communication has a positive

effect on organizational performance at (sig. 2-tailed)