The effect of mobile messaging during a conversation on impression formation and interaction quality
The effect of mobile messaging during a conversation on impression formation and interaction quality
M. V. Abeele,M. Antheunis,A. Schouten
2016 · DOI: 10.1016/j.chb.2016.04.005
Computers in Human Behavior · 279 Citations
TLDR
Two experimental studies investigating the impact of mobile messaging during an offline conversation on relational outcomes found that phone users were perceived as significantly less polite and attentive, and that self-initiated messaging behavior led to more negative impression formation than messaging behavior in response to a notification.