The complementarity of IT and HRM capabilities for competitive performance: a configurational analysis of manufacturing and industrial service SMEs
The complementarity of IT and HRM capabilities for competitive performance: a configurational analysis of manufacturing and industrial service SMEs
Sylvestre Uwizeyemungu,L. Raymond,Placide Poba-Nzaou,J. St-Pierre
2018 · DOI: 10.1080/17517575.2018.1448118
Enterprise Information Systems · 39 Citations
TLDR
The results show that the IT productivity paradox is aggravated in service SMEs and calls for further research on this issue, suggesting notable differences between the two sectors regarding their respective IT and non-IT capability-building.