Synthesizing the state-of-the-art of human-robot interaction for designing the organizational frontline OF the future
Synthesizing the state-of-the-art of human-robot interaction for designing the organizational frontline OF the future
Marah Blaurock,Martina Čaić,Mehmet Okan,Alexander P. Henkel
2020
0 Citations
TLDR
A comprehensive framework and a future research agenda on service robots in the organizational frontline in different service contexts are developed and service researchers and managers benefit by understanding when and how to implement various types of social robots in differentservice settings.