Supporting performance management with business process management and business intelligence: A case analysis of integration and orchestration
Supporting performance management with business process management and business intelligence: A case analysis of integration and orchestration
V. Bosilj-Vuksic,M. P. Bach,Aleš Popovič
2013 · DOI: 10.1016/j.ijinfomgt.2013.03.008
International Journal of Information Management · 128 Citations
TLDR
An exploratory comparative case study of four firms in banking and telecommunication industries that have implemented BPM initiative and BIS solution finds that BIS initiatives are usually driven by improving marketing and sales, while BPM initiatives aredriven by improving business processes.