Social innovation driven by citizen-led digital innovation: technologies of citizenship and the war on unemployment in Flanders

ABSTRACT Citizens’ participation in technology design is increasingly deployed as a means to tackle social issues and a technique of empowerment. Techniques of empowerment belong to a set of strategies and methods employed by governmental and nonprofit organizations to constitute active, participatory citizens. This contribution exposes the political rationalities underpinning emerging initiatives that perpetuate citizens’ subjection by deploying participation as their essential governing technology. It analyses an initiative developed by a Belgian nonprofit organization to involve citizens in the design and development of digital tools to tackle unemployment. Findings unveil the potential downsides of participatory practices of technology design for social innovation. Critical reflections invite practitioners to pay greater attention to their design and implementation towards making them truly empowering processes.