Servitization of the manufacturing firm: exploring the operations practices and technologies that deliver advanced services
Servitization of the manufacturing firm: exploring the operations practices and technologies that deliver advanced services
T. Baines,H. Lightfoot
2013 · DOI: 10.1108/IJOPM-02-2012-0086
495 Citations
TLDR
This study identifies technologies and practices that underpin the servitization process and, in particular, the implications to broader operations of the firm.