Research on Key Influencing Factors of Comprehensive Logistics Service Capabilities in the Smart Logistics Environment

This study investigates the key factors influencing comprehensive logistics service capabilities in the context of smart logistics. The purpose is to illuminate how elements like technology, resources, management, and environment affect service performance amid the Internet of Things, big data, and artificial intelligence integration. A conceptual model is developed and tested using data from 300 Chinese logistics firms. Empirical analysis confirms that factors such as information technology application, logistics infrastructure, human resources, supply chain collaboration, and market demand significantly impact comprehensive logistics service capabilities, with technology and collaboration being most influential. The findings suggest that logistics companies should focus on technological innovation and strategic partnerships to enhance service capabilities. This research provides practical guidance for industry optimization and advances the theoretical understanding of logistics service development in smart logistics environments.