Reframing urban overtourism through the Smart-City Lens

Abstract This conceptual paper reframes urban overtourism through the Smart-City Lens by discussing the entanglement of technological, human and social capital, which emphasizes human-technology interactions in the city. It integrates smart city drivers (i.e., actors, ICTs platforms and social capital) and urban sustainable development effects (i.e., city hospitality, sustainability and resilience), to conceptually ground four dichotomies to reinterpret, address and manage urban overtourism. This research contributes to reconceptualising and opening research avenues considering how human-technology interactions reframe the overtourism knowledge gaps: the discerning of objective and subjective overtourism, the identification of active and passive stakeholders and the definition of regulative, managerial and marketing approaches. This research makes an analytical contribution proposing an applicative framework for fieldwork and case analysis and orienting policy design in urban contexts.