Managerial overreliance on AI-augmented decision-making processes: How the use of AI-based advisory systems shapes choice behavior in R&D investment decisions
Managerial overreliance on AI-augmented decision-making processes: How the use of AI-based advisory systems shapes choice behavior in R&D investment decisions
C. Keding,P. Meissner
2021 · DOI: 10.1016/J.TECHFORE.2021.120970
156 Citations
TLDR
It is found that employing AI-based advisory systems positively affects choice behavior and amplifies decision quality perception, and overreliance on an AI-augmented decision-making process can be explained through both a higher degree of trust in the advisor and the attribution of a more structured process.