Implementing change in a public agency: Leadership, learning and organisational resilience
Implementing change in a public agency: Leadership, learning and organisational resilience
J. Stewart,M. O’Donnell
2007 · DOI: 10.1108/09513550710740634
80 Citations
TLDR
Investigation of implementation problems arising from the introduction of a new computer system in a public agency found that those parts of the organisation with enhanced resilience exhibited localised leadership.