Generative artificial intelligence, present and perspectives in public administration

Artificial Intelligence (AI) is playing an increasingly important role in public

administration, offering innovative solutions for efficiency and better public services. The

application of AI in public administration aims to modernise and streamline the services

offered to citizens. AI contains advanced algorithms, neural networks, and machine learning

techniques to improve performance and efficiency over time. Smart algorithms, responsibly

implemented, could help governments enhance service delivery and strengthen citizen

engagement in local, city, regional, and national administrations around the world.

Governments in some states have discreetly launched pilot programs to test developing AI

applications, demonstrating an enthusiasm for technology at least as great as that in the

private sector. By utilising AI, public administrations can automate repetitive processes,

optimize resource usage, and improve interaction with the public. The purpose of the research

is to show the extent and scope that AI tools integrated into organisations have in almost all

areas of the public and private sectors in general, and state administrations in particular. The

research objectives were: to analyse the dynamics of investments in AI tools; to discover the

main services in state administrations that can be better performed using AI; to analyse the

risks; and to highlight the perspective of development and integration of AI in public

administrations of a few European states. The research is based on a comparative analysis of

the implementation of AI tools across fields, components, and regions at the European level

mainly, but also for Romania. The analysis period is 2021-2030. The results show a

continuously increasing trend and an ever-faster rate of assimilation of AI tools in the field

of public administration in an increasing number of states from most developed regions

worldwide.