Explaining consumer satisfaction of services: The role of innovativeness and emotion in an electronic mediated environment
Explaining consumer satisfaction of services: The role of innovativeness and emotion in an electronic mediated environment
Hua Dai,X. Luo,Qinyu Liao,Mukun Cao
2015 · DOI: 10.1016/j.dss.2014.12.003
Decision Support Systems · 108 Citations
TLDR
This empirical investigation breaks a new ground for future studies to understand and gauge the influence of innovativeness and emotion in emerging IT artifacts such as EME services.