Evaluating the Effectiveness of SkillLink to Barangay Secretaries of San Nicolas, Ilocos Norte

The accelerating shift to digital governance poses ongoing challenges for rural communities in the Philippines, especially at the barangay level, where administrative tasks now rely heavily on digital tools. Barangay Secretaries key agents of local governance often face limitations in digital skills and training opportunities. This study investigates how SkillLink, a purpose-built digital learning platform for barangay administration, can strengthen their digital competencies and improve work efficiency. Using a descriptive mixed-methods approach, the research engaged all 24 Barangay Secretaries of San Nicolas, Ilocos Norte, through pre- and post-assessments, surveys, expert evaluations, and thematic analysis. Prior to using SkillLink, most participants possessed only basic to intermediate proficiency, mainly in Microsoft Excel and Google Workspace applications crucial for administrative reporting and communication. After the intervention, their overall digital competence increased markedly, from Intermediate (M = 2.80) to Proficient (M = 4.47), with statistical tests confirming highly significant improvements (p < .01) across all skill domains. Beyond measurable outcomes, qualitative feedback revealed enhanced confidence, empowerment, and efficiency among the participants. Many described their tasks as now being “easier,” “less intimidating,” and “more organized.” They commended SkillLink’s intuitive interface, accessible content, and practical relevance. Expert evaluators further validated its strong instructional design and usability. While minor connectivity and navigation issues occurred, most users reported a positive and productive experience. The findings demonstrate that SkillLink is more than a training tool it is an effective digital empowerment initiative that enhances barangay governance capacity and supports the Philippines’ broader e-governance objectives.