ESP TEST FOR HOTEL FRONT OFFICE: IS IT A NEED?

Expatriates staying in hotels in Surabaya have indicated vast growing in number. Critical question is “how is the staff’s language competence to cope with this?” To make it sure, approach to hotel leaders and staff should be done for further investigation. Thus, this study examines (1) hotel leaders’ perception towards the hotel front officers’ English proficiency, (2) the need of English