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Dynamic nature of trust in virtual teams

Prasert Kanawattanachai,Youngjin Yoo

2002 · DOI: 10.1016/S0963-8687(02)00019-7
Journal of strategic information systems · 571 Citations

TLDR

Using data from 36, four- person MBA student teams from six universities competing in a web-based business simulation game over an 8-week period, it is found that both high- and low-performing teams started with similar levels of trust in both cognitive and affective dimensions, however, high- performing teams were better at developing and maintaining the trust level throughout the project life.