Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience
Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience
M. A. Al-Hawari,Shaker Bani‐Melhem,Samina Quratulain
2020 · DOI: 10.1007/S10869-019-09621-2
Journal of business and psychology · 187 Citations