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DEVELOPMENT OF DIGITAL SERVICES TO IMPROVE THE QUALITY OF PROCESSES IN EDUCATIONAL ORGANIZATIONS

T. Sheptunova,S. Kalmykova,A. Chernikova,S. Kuzmina

2025 · DOI: 10.31145/1999-513x-2025-2-64-75
Quality. Innovation. Education · 0 Citations

TLDR

The study identifies the main benefits of digitalization, such as optimizing the learning process, increasing student motivation and improving the quality of educational services, as well as the challenges and risks associated with digitalization.

Abstract

The article considers the development of digital services as a key factor in improving the quality of processes in educational organizations. It analyzes current trends in the introduction of information technologies in the educational process, as well as their impact on the effectiveness of management, interaction between the participants of the educational process and the availability of educational resources. Special attention is paid to examples of successful application of digital platforms, learning management systems and tools for assessing the quality of education. The study identifies the main benefits of digitalization, such as optimizing the learning process, increasing student motivation and improving the quality of educational services. The article also discusses the challenges and risks associated with digitalization, including data security issues and the need for teacher training. The conclusions emphasize the importance of a strategic approach to integrating digital services into the educational environment to achieve sustainable development and increase the competitiveness of educational organizations.