Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model
Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model
P. Pavlou
2003 · DOI: 10.1080/10864415.2003.11044275
International Journal of Electronic Commerce · 5,779 Citations
TLDR
The proposed model integrates trust and perceived risk, which are incorporated given the implicit uncertainty of the e-commerce environment, and is justified by placing all the variables under the nomological TRA structure and proposing their interrelationships.
