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Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model

P. Pavlou

2003 · DOI: 10.1080/10864415.2003.11044275
International Journal of Electronic Commerce · 5,779 Citations

TLDR

The proposed model integrates trust and perceived risk, which are incorporated given the implicit uncertainty of the e-commerce environment, and is justified by placing all the variables under the nomological TRA structure and proposing their interrelationships.