Conhecer para cuidar: percepção do acolhimento entre usuários e profissionais na experiência do PET-Saúde

Backgound and Objectives: The host is a necessary tool to promote changes in the in health work process, building capable

links of maintaining the the citizens therapeutic relationship, ensuring quality of access to health services and promote the

autonomy. This study aimed to examine health care from the perspective of users and health professionals from a Family

Health Unit of Recife, city. Method: This is a descriptive, qualitative technique using the Collective Subject Discourse. Data

were collected through direct observation and semi structured interviews applied to 11 professionals and 28 users. Results:

For the majority of respondents would welcome the tool of humanization accomplished through the formation of the bond,

the organization of the work process, participatory management and quality of access offered by the service. Conclusion:

We conclude that the host can be considered a new technology in health care, as viewing all of the organizational structure

and philosophy of the Family Health Strategy, making it necessary to participate actively and effectively in all occupational

categories for its realization in practice.