Collective action for mobile payment platforms: A case study on collaboration issues between banks and telecom operators
Collective action for mobile payment platforms: A case study on collaboration issues between banks and telecom operators
M. A. Reuver,E. Verschuur,2 Authors,H. Bouwman
2015 · DOI: 10.1016/j.elerap.2014.08.004
Electronic Commerce Research and Applications · 151 Citations
TLDR
An in-depth case on collaboration between three major Dutch banks and three Dutch telecom operators who jointly developed a trusted service manager for mobile payment is analyzed and finds that differing strategic objectives and interests, conflicts, lack of dependencies and governance issues led to dissolution of the mobile payment platform.