Classification of Customer Reviews based on Sentiment Analysis
Classification of Customer Reviews based on Sentiment Analysis
Dietmar Gräbner,M. Zanker,G. Fliedl,M. Fuchs
2012 · DOI: 10.1007/978-3-7091-1142-0_40
Information and Communication Technologies in Tourism · 135 Citations
TLDR
The evaluation of the classification on test data shows that the proposed system performs better compared to a predefined baseline: if a customer review is classified as good or bad the classification is correct with a probability of about 90%.