City strategies, public services and strategic digital city: Berlin case

Introduction: Cities are dynamic, rapidly evolving, and growing exponentially, hence the need for constantly improving city strategies, public services with an integration of recent information technology resources and tools for city transformation, good quality of life, economic performance, and sustainability, which plays a vital role in modern urban management. Objective: to analyze how digital technologies influence city strategies and public services, with a specific focus on Berlin’s strategic digital city project and its role in urban development, governance, and citizens' participation. Methodology: focuses on applying both qualitative and quantitative methods to analyze documents of digital policies, strategic plans, performance metrics, and citizen engagement data related to smart technologies. The research protocol was built on two constructs and six variables that assessed improvements in public service efficiency, sustainability, economic competitiveness, and citizen participation in governance. Results: show that Berlin’s digital strategy significantly enhanced public service delivery, increased accessibility, and supported sustainable practices. Economic growth and citizen involvement in governance also improved through digital platforms. Conclusion: Berlin demonstrates how a well-structured digital transformation strategy with a strategic digital city can foster inclusive, efficient, and sustainable urban development, serving as a model for other global cities.