Advancing supply chain management through artificial intelligence: a systematic literature review

TLDR

It is suggested that while AI techniques offer significant potential for improving SCM, several obstacles hinder their broader implementation and addressing these obstacles requires investments in infrastructure, skills development, and effective change management.

Abstract

This study evaluates the role and impact of artificial intelligence (AI) in supply chain management (SCM). Following a five-step process, the review covered academic publications from 2000 to 2024, drawing from different databases. The review identified 426 relevant articles for analysis, focusing on AI techniques. The analysis explored their applications, advantages, and barriers to adoption in SCM. The study also discussed key challenges, including financial, organizational, strategic, technological, and legal barriers. The findings suggest that while AI techniques offer significant potential for improving SCM, several obstacles hinder their broader implementation. Addressing these obstacles requires investments in infrastructure, skills development, and effective change management.