Adoption of online public grievance redressal system in India: Toward developing a unified view
Adoption of online public grievance redressal system in India: Toward developing a unified view
Nripendra P. Rana,Yogesh Kumar Dwivedi,Michael D. Williams,V. Weerakkody
2016 · DOI: 10.1016/j.chb.2016.02.019
Computers in Human Behavior · 258 Citations
TLDR
The results indicate that the proposed unified model for e-government adoption by this research has outperformed all other theoretical models by explaining highest 66% variance on behavioral intentions, adequately acceptable levels of fit indices, and significant relationships between each hypothesis.