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Adoption and use of AI tools: a research agenda grounded in UTAUT

V. Venkatesh

2021 · DOI: 10.1007/s10479-020-03918-9
Annals of Operations Research · 605 Citations

TLDR

The unified theory of acceptance and use of technology is used as a theoretical basis to propose individual characteristics, technology characteristics, environmental characteristics and interventions as viable research directions that could not only contribute to the adoption literature, but also help organizations positively influence the adoption of AI tools.