A Web-Based Student Feedback Management System Using MERN Stack for Higher Education

Student feedback plays a vital role in evaluating teaching effectiveness and enhancing academic quality in higher education. Traditional feedback collection methods, such as paper-based forms or static surveys, are often time-consuming, error-prone, and lack analytical depth. To overcome these challenges, this paper presents a web-based Student Feedback Management System (SFMS) developed using the MERN stack (MongoDB, Express.js, React.js, Node.js). The system integrates role-based access control for Administrators, Heads of Departments (HODs), and Students, ensuring secure and tailored functionality for each user group. Key features include secure authentication with JWT, interactive feedback forms, real-time analytics using graphical dashboards, and automated report generation. Unlike conventional tools, the proposed system supports semester-wise and section-wise analysis, providing actionable insights into faculty performance and student satisfaction. By automating data collection and analysis, the system minimizes administrative workload, enhances student participation, and promotes data-driven decision-making. The results demonstrate that SFMS improves efficiency, accuracy, and transparency in the academic evaluation process, thereby contributing to continuous quality improvement in higher education institutions.