A User-Centric Evaluation of e-Government Services in the GCC Region: Case of State of Qatar
A User-Centric Evaluation of e-Government Services in the GCC Region: Case of State of Qatar
K. Al-Yafi,N. Hindi,I. Osman
2016 · DOI: 10.4018/IJEGR.2016100102
International journal of electronic governance and research · 13 Citations
TLDR
A cross-sectional survey targeting the users of three common e-Government services in Qatar evaluated users' satisfaction based on the four dimensions of the COBRA framework and demonstrated a good model fit and supported the hypotheses related to the effect of risk and benefit on users' Satisfaction.