A structured observational assessment of neurodevelopmental disorder classifications and accessibility on e-recruitment interfaces in South Africa: a step towards inclusive practices

Many organisations promote diversity and inclusion, however e-recruitment interfaces may not be fully accessible to neurodivergent individuals. Neurodevelopmental disorders (NDDs) are often invisible, and absence of suitable disability classifications during recruitment may discourage disclosure, limit access to workplace support and influence accurate equity reporting.

This study evaluated the inclusivity of e-recruitment interfaces across selected economic sectors in South Africa. It examined whether interfaces allow disability disclosure, whether NDD classifications are aligned with DSM-5 and/or ICD-11, and whether disclosure influences successful registration and job application completion.

A structured observation method was used to review twelve e-recruitment websites across four sectors: retail, higher education, private healthcare, and government in South Africa. The analysis focused on disability disclosure options, the availability and suitability of NDD classifications, and the influence of disclosure on completing the recruitment process. Data was analysed thematically for patterns.

Most e-recruitment interfaces gave the option to disclose disability status, but none included NDD classifications aligned with DSM-5 or ICD-11 standards. Where disability disclosure was available, selecting a disability status did not prevent successful registration or application. The absence of appropriate classifications may result in non-disclosure or misrepresentation of neurodevelopmental conditions, contributing to underreporting, masking behaviours, and reduced well-being.

The findings show there is a gap between organisational inclusion commitments and the design of e-recruitment interfaces. When disability classifications are aligned with recognised diagnostic standards, this may support accurate disclosure. It may also improve equity reporting and promote inclusive recruitment practices for neurodivergent jobseekers