A Conversation Model Enabling Intelligent Agents to Give Emotional Support
A Conversation Model Enabling Intelligent Agents to Give Emotional Support
J. V. D. Zwaan,Virginia Dignum,C. Jonker
2012 · DOI: 10.1007/978-3-642-30732-4_6
34 Citations
TLDR
A domain-independent conversational model is proposed that is based on topics suggested by cognitive appraisal theories of emotion and the 5-phase model that is used to structure online counseling conversations and implemented in an embodied conversational agent called Robin.