Digital governance and citizen trust in Nigeria’s public sector: urban and semi-urban residents’ perceptions of socio-technical dynamics of inclusivity and institutional transformation
Digital governance and citizen trust in Nigeria’s public sector: urban and semi-urban residents’ perceptions of socio-technical dynamics of inclusivity and institutional transformation
V. Egba,I. Ukeje,5 Authors,K. Osuebi
2026 · DOI: 10.1007/s43545-026-01372-1
SN Social Sciences · 1 Citations
TLDR
Examination of how citizens perceive and experience digital public services in Nigeria reveals that citizen trust in digital governance is mediated not only by usability and efficiency concerns but also by perceptions of accountability, data surveillance, equity, and institutional intent.