An Analysis of User Behavior Toward the SIPD-RI Application at the BKAD of Malang Regency Using the UTAUT-3 Model
An Analysis of User Behavior Toward the SIPD-RI Application at the BKAD of Malang Regency Using the UTAUT-3 Model
Muhammad Irfan Awaluddien,Syarif Hidayatullah,Yusaq Tomo Arianto
TLDR
The findings confirm that Performance Expectancy, Effort Expectancy, Facilitating Conditions, Habit, Personal Innovativeness, and Behavioral Intention all have a substantial impact on Use Behavior, highlighting the critical roles of user flexibility and institutional support in the digitalization of public services.
Abstract
This research employs the UTAUT-3 model to investigate the factors driving the adoption of the SIPD-RI application among employees at the Regional Finance and Asset Agency (BKAD) of Malang Regency. The study evaluated seven key variables: Performance Expectancy, Effort Expectancy, Facilitating Conditions, Habit, Personal Innovativeness, Behavioral Intention, and Use Behavior. Utilizing a quantitative methodology, data was gathered from 104 civil servants through a comprehensive census sampling method. Questionnaire responses were analyzed with SEM-PLS from June to October 2025. The findings confirm that Performance Expectancy, Effort Expectancy, Facilitating Conditions, Habit, Personal Innovativeness, and Behavioral Intention all have a substantial impact on Use Behavior, highlighting the critical roles of user flexibility and institutional support in the digitalization of public services.