The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors.
The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors.
Russell S. Cropanzano,D. Rupp,Zinta S. Byrne
2003 · DOI: 10.1037/0021-9010.88.1.160
Journal of Applied Psychology · 引用 1,481 次
TLDR
The authors proposed that emotional exhaustion would predict job performance, 2 classes of organizational citizenship behavior, and turnover intentions and posited that the relationship between emotional exhaustion and effective work behaviors would be mediated by organizational commitment.