Applications of text mining in services management: A systematic literature review
Applications of text mining in services management: A systematic literature review
Sunil Kumar,A. K. Kar,P. Ilavarasan
2021 · DOI: 10.1016/J.JJIMEI.2021.100008
引用 250 次
TLDR
The analysis highlighted that social media analysis, market analysis, competitive intelligence are the most dominant themes while other themes like risk management and fake content detection are also explored.