Nouveau chat
Historique de recherche
Recherche académiqueRecherche d'articlesBibliothèqueDiscussions récentes
Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory
Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory
Qiang Yang,Zhong-Sen Wang,Kun Feng,Qiu-Yu Tang
2024 · DOI: 10.1016/j.jretconser.2024.103940
Journal of Retailing and Consumer Services · 26 citations