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Impact of Covid-19 on passengers and airlines from passenger measurements: Managing customer satisfaction while putting the US Air Transportation System to sleep
Impact of Covid-19 on passengers and airlines from passenger measurements: Managing customer satisfaction while putting the US Air Transportation System to sleep
P. Monmousseau,A. Marzuoli,E. Feron,D. Delahaye
2020 · DOI: 10.1016/j.trip.2020.100179
Transportation Research Interdisciplinary Perspectives · 87 citations
TLDR
The proposed metrics indicate that each airline has reacted differently to the COVID-19 travel restriction measures from a passenger perspective, therefore they can be used by airlines and passengers to improve their decision making process.