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“Chatting with ChatGPT”: Analyzing the factors influencing users' intention to Use the Open AI's ChatGPT using the UTAUT model

Devadas Menon,Shilpa K

2023 · DOI: 10.1016/j.heliyon.2023.e20962
Heliyon · 205 citations

TLDR

The study found that age and experience can moderate the impact of various factors on the use of ChatGPT, and demonstrated that the four factors of UTAUT, along with two extended constructs, can explain users' interaction and engagement withChatGPT.