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Cognitive, affective, and behavioral consumer responses to augmented reality in e-commerce: A comparative study

Pascal Kowalczuk,C. Siepmann,Jost Adler

2020 · DOI: 10.1016/j.jbusres.2020.10.050
Journal of business research · 286 citas

TLDR

A consumer response model is developed and it is revealed that AR outperforms web-based product presentations by generating greater immersion and enjoyment, whereas the opposite is true for media usefulness.