Applications of text mining in services management: A systematic literature review
Applications of text mining in services management: A systematic literature review
Sunil Kumar,A. K. Kar,P. Ilavarasan
2021 · DOI: 10.1016/J.JJIMEI.2021.100008
250 Zitierungen
TLDR
The analysis highlighted that social media analysis, market analysis, competitive intelligence are the most dominant themes while other themes like risk management and fake content detection are also explored.